Friday, August 3, 2018

Earn Simply by Creating and Uploading as well as Watching Videos



Dollar Tube is a Video Platform Where its Members Can Earn Simply by Creating and Uploading as well as Watching Videos

If You Asking For The Name, We Kinda Liked The Visual Idea of Money Just Falling Out of The Tube. Just Kidding! Dollar Tube Exists for a Simple Reason: User is NOT a Product! You Can Finally Get Rewarded for Your Time Spent

Dollar Tube is Contest Type of a Platform.So if You are in Top 10 Video Watchers or Created top 10 Watched Videos for a 24hrs Cycle, The Answer is YES! You Can Earn Every Day!

If you are Top 10 Video Watchers AND Your 10 Videos are Top 10 Videos in a Single Day, You Can Earn $50/Day in Total

Dollar Tube is Available Everywhere PayPal is Fully Functional.

You Can Make UNLIMITED $5 Commission For Each Friend You Refer to Dollar Tube and He Chooses to Stay With Dollar Tube by Paying $39.95 Yearly Membership. You Get Your Commissions Paid Weekly to Your PayPal Account

We Have a Zero Tolerance For members that Upload Videos Containing Violence,Porn, Abuse of Any Kind. If a Member Sees Such a Video, member can Flag it and our Admins and Moderators will Look Into it and if Seemed Inappropriate, Video Will be Removed and Members Account That Video Belongs to,Suspended.


We are looking for more people to spread the word. If you sign up someone else to promote our pprogram, then you will earn a same commission from their sales. Use the link below to spread the word.

Make Money Helping Us Find New Affiliates



Sunday, July 22, 2018

New Chat Customer Service Work From Home jobs - Updates Continue tomorrow

Bilingual Customer Care Representative Work From Home
Company : CaptureNet

PART TIME - WORK FROM HOME
Supporting CaptureNet’s values in Innovation, Trust, Candor, Passion, Performance and Fun the Customer Care Representative resolves account balances on all uninsured and balance after insurance accounts with a consultative customer service focused approach. With respect and empathy, the Customer Care Representative facilitates payment processing, setting up payment plans, verifying insurance and eligibility, facilitating charity care applications, explaining patient bills, and assisting with billing discrepancy/issues.
Responsibilities:
  • Answer inbound calls and patient portal chats from guarantors/patients in a professional, helpful, and respectful manner that gives the caller an excellent experience.
  • Deescalate upset callers.
  • Educate guarantors about their financial responsibility for the services rendered by the healthcare provider with a consultative approach.
  • Assist guarantor by determining and initiating the appropriate action plan to resolve a an account balance.
  • Educate guarantors about their payment options and expectations to pay within the designated time frame per policy.
  • Collects and processes payments from guarantors. Negotiate and set patient payment plans as necessary based on preset guidelines. Assist guarantors with online payments as needed.
  • Provide the caller with accurate information about financial assistance and charity care policies and processes.
  • Facilitate discounting per policy.
  • Thoroughly research balance disputes by utilizing every tool available, including CaptureNet systems, Hospital Patient Accounting Systems and other reference material.
  • Assist callers in troubleshooting technical difficulties on the patient portal.
  • Responds timely and accurately to follow up items that are assigned.
  • Documents all communication appropriately for every account level interaction.
  • Suspends patient workflow when appropriate, while balance discrepancies, disputes and insurance adds are addressed.
  • Escalate calls as requested to the Customer Care Lead, after attempting to assist the caller.
  • Accurately research and verify insurance eligibility when a guarantor/patient requests that the balance due be billed to an additional insurance payer.
  • Thoroughly document care and charge disputes forwarding the complaint to the appropriate department.
  • Initiates and prepares follow up contact with guarantor and or patient, as necessary.
  • Perform outbound calls as requested.
  • Complete special projects as requested.
  • Maintain and ensure the confidentiality of all guarantor and patient information at all times as required by the HIPAA, PCI, FDCPA regulations.
  • Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation
  • Informs lead of any operational issues impacting workflow or patient satisfaction in a timely manner (e.g. technology issues or any issue that does not allow the job function to be performed).
  • Measurable Expectations:
  • Schedule Adherence of 98% or better
  • Productivity of 90% or better
  • QA score of 90% or better
  • Average Handle Time of 5.5 Minutes or better
  • Required Qualifications:
  • Must live in Texas
  • High School Diploma or GED required.
  • One (1) year of experience in a hospital business office or prior experience in accounts receivable management preferred.
  • Experience with Word and Excel
  • Bilingual
  • Strong verbal, written, and negotiation skills are required to deal with patient’s financial issues. Strong typing skills are also required to document all work.
  • Experience with Hospital Patient Accounting Systems experience preferred.
  • Meditech
  • CPSI
  • HMS
  • MS4
  • Epic
  • Paragon
  • Must be pass pre-employment drug screen and background check
Job Type: Part-time
Experience:
  • Patient Billing: 1 year
  • Customer Service: 1 year
  • Work From Home: 1 year
Education:
  • High school or equivalent
Language:

  • Spanish


Work-from-Home / Customer Care Agent
Company: Customer Direct LLC
Full-time, Part-time
Are you passionate about customer service and seeking full-time or part-time career opportunities within the contact center industry? Do you get satisfaction from helping people and providing solutions? Are you ready to use your friendly disposition to make a positive impact on those you interact with?
If you said yes to any of the above.... We may be exactly what you are looking for in your career search!
What We're Looking For:
Ideal candidates for Customer Direct generally have a customer service background and appreciate flexibility in scheduling. The most successful employees here have a friendly disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people. With shifts available 24/7, this position is perfect for full-time opportunities without the hassle of a commute, or for college students, semi-retired individuals or those looking for extra income with a second job.
And, there are always opportunities for career advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as call center agents.
What We Offer:
  • Unbelievable benefits, including 3-WEEKS PTO, Health, Vision, Dental and Life Insurance, 401k!
  • Opportunity to develop valuable communication skills and customer service experience while "on the job"
  • Self-Promotion opportunities to earn additional income with Self-Paced training and certification classes!
  • World-class work, with World Class Brands.... and, we are really proud of the thousands of people we help every day!
  • Fun, dynamic company with really nice, friendly people; a respectful and positive workplace where you are sure to develop life-long relationships!
  • Well-defined career advancement goals, affording you the opportunity to learn and grow your career - both in additional skills, responsibilities and earnings!
  • Success Recognition and Reward programs to keep things fun and challenging!

What YOU can expect:
The Customer Care Agent is responsible for providing excellent customer service and building customer loyalty through the courteous, efficient handling of customer interactions (phone, email, chat, etc...) according to our Client's brand guidelines and requirements. Candidate expectations include;
  • Provide superior customer service to a wide variety of customers with a pleasant, patient, and friendly attitude.
  • Possess excellent written and verbal English communication skills, demonstrated by consistent use of proper and professional language to include tone, diction, pace, enunciation, and avoidance of slang.
  • Flexibility in scheduling availability
  • Proficiency with standard office technologies, including Microsoft 365, MS Word, Excel, web browsers, email, electronic calendar, instant messaging, information sourcing, etc.
  • Ability to navigate computer software and websites as necessary without third party assistance.
  • Customer service experience preferred; Call center experience is a plus

Work-from-Home Equipment & Internet Connectivity requirements:
Opportunities are available for residents in Tennessee.
  • Internet connection speed: down-6mbps / up-1.5Mbps (recommended: down-12Mbps / up-3Mbps)
  • Internet connection type: Digital Subscriber Line (DSL) or Cable Internet (mid to higher level DSL service is preferred)
  • Wired, not wireless, connection available
  • Router required - must have the ability to disable SIP-ALG option
  • Intel i3 2 GHz processor or higher
  • Operating system: Windows 10
  • Memory: 8 Gigabytes of Ram Memory Minimum
  • Administrative rights to the PC for downloading software
  • Two (2) USB 2.0 ports

Must currently reside in Tennessee
Employment is contingent upon pre-employment criminal background screening in accordance with the company's policy.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their Supervisor in compliance with Federal and State Laws.
  • Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
  • Requirements are subject to change with modifications affecting both existing and future employees.

Vice President of Customer Support
Crossover
$200,000 a year
$ 200k USD/year 
$ 100 USD/hour 

40h/week 

Remote Position 

Long-term 

Do you want to work for a support team, unlike any other support organization? If you do, let me explain what this role is all about! 
The VP of Customer Support will lead the efforts to create a world-class customer support experience across our entire portfolio of enterprise software companies - as well as an additional 25-50 new acquisitions a year. You will take a scientific and metrics-based approach to centralize and deliver customer success measured through our NPS program. 

LEARN MORE 

Why Crossover? 

Be a part of the fastest growing private equity portfolio in the world. Join our rapidly expanding partner network. Support an expanding global network of clients. A key benefit of Crossover is that all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate. 

WHAT YOU'LL BE DOING 
INTERESTED? ! 
The VP of Customer Support will drive a culture of continuous process improvement and weekly metrics progress - simultaneously increasing quality and efficiency. You will be tasked to staff your support management and support agents with elite global resources that are smart, technical and have a passion for solving customer issues. Up to fifty percent of your team's time will be dedicated to our ‘pair support’ model where becoming an expert problem solver on new products is everyone’s job.What you will do as an VP of Customer Support: Lead our global support organization, and be responsible for recruiting and developing a world-class team of professionals and defining a service-oriented culture, and establishing processes, systems, and training infrastructure to enable them to deliver fast and high-quality solutions to customer questions and problems.You will become an expert on our Worksmart productivity measurement tool. Our innovative software that combines time tracking with productivity enhancement. Be prepared for the future of work with this data-driven solution to help managers measure productivity within their remote teams.The VP of Customer Support will work directly with the SVP and other functional leaders to establish a stretch target and create operational improvement strategies to enable execution.Assume operational leadership for our global support across all portfolio companies - while building a model that can accept another 25-50 companies a yearBuilding a deeply rooted culture of customer accountability and metric-based operational excellence within these teams - including world-class hiring and coachingStandardize a new product onboarding program for support, our very own Pair Support Program that moves newly acquired products into support in less than 90 days in such a way that performance targets are met from day-1 of go-liveIdentify and drive cross-functional process improvement and automation initiatives that will simplify the current state, multiple organizational efficiency, and ultimately create ongoing economies of scale 

CANDIDATE REQUIREMENTS 
10+ years experience managing 50-100 team and 5+ managers in a B2B or B2C multi-tiered global customer service environment - including helpdesk and highly technical support teams (phone, chat and email based) - with a track record of customer reported excellence across multiple products and technologies 

Previous experience managing budget for staffing purposes 

Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience - you are a customer advocate of the highest order 

A deeply operational mindset - you dive into details, make decisions based on data, relentlessly measure and test, and hold people accountable for fact-based results 

A strategic organizational outlook - you quickly understand and align clearly with the company’s vision for the support organization. You are able to quickly provide strategic input to the executive layer for any part of the organization you are responsible. 

Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential 

CAREER PATH 

YES - YOU WON'T STOP HERE! 

Job Title 
L1 
L2 
L3 
CSM 
VP 
SVP 

Compensation 
$15/hr (~$30k/yr) 
$30/hr (~$60k/yr) 
$50/hr (~100k/yr) 
$50/hr (~100k/yr) 
$100/hr (~$200k/yr) 
$200/hr (~$400k/yr) 

Job Title 
(at previous job) 
Customer Support Agent (Engineer) 
Senior Support Engineer, Senior Technical Support Agent, Senior Software Engineer 
Senior Software Architect, L3 Technical Support 
Customer Support Manager, Customer Support Team Lead 
Customer Support Director, VP of Customer Support 
Customer Success Executive / SVP Customer Support 

Minimum work Experience 
2+ years in technical customer support 
3+ years in technical customer support 
5+ years in technical customer support and software engineering 
3+ years hands on technical support 1+ years as team manager 
3+ years hands on technical support 5+ years as team manager 
3+ years hands on technical support 5+ years as team manager 

Total Team Size 
N/A 
N/A 
N/A 
15-20 agents 
20 - 100 agents 
100+ agents 

Total Industry experience 
2+ years 
3+ years 
5+ years 
5+ years 
10+ years 
15+ years 

Manager Experience 
2+ years 
3+ years 
5+ years 
5+ years 
10+ years 
15+ years 

Education 
Bachelor’s Degree or equivalent 
Bachelor’s Degree or equivalent 
Bachelor’s Degree or equivalent 
Bachelor’s Degree or equivalent 
Master’s degree or equivalent 
Master’s degree or equivalent 

Core Deliverables 
  • Handles customer issues end to end
  • Outstanding troubleshooting
  • Outstanding quality customer service
  • Escalates promptly to ensure fast resolution.
  • Handles the more difficult customer issues end to end
  • Outstanding troubleshooting
  • Becomes a Subject Matter Expert
  • Handles the hardest technical issues
  • Authors playbooks training for to increase capability of L1 and L2 support teams
  • Handles customer escalations
  • Daily deep dives on tickets
  • Sets aggressive weekly goals for productivity and quality
  • Creates training materials
  • Trains and coaches agents
  • Handles customer escalations
  • Deep dives on tickets
  • Delivers weekly progress on quarterly quality and productivity goals for a subset of support
  • Trains and coaches managers
  • Handles customer escalations
  • Deep dives on tickets
  • Delivers aggressive quarterly quality and productivity targets that impact customer retention
  • Trains and coaches VPs
English proficiency 
proficient 
proficient 
proficient 
proficient 
proficient 
proficient 

Technical proficiency 
Technically literate 
Technical troubleshooting to the code and configuration level 
Can find any bug in solution code, product code, and configuration 
Technically Literate 
Technically Literate 
Technically Literate 

THE HIRING MANAGER 

carreer growth opportunities 
WHAT YOU'LL LEARN 

Learning & Growth 

You will be part of a fast pace remote work environment where information, processes, and procedures can literally change from one day to the other, and you will learn to keep the pace. 
You will learn how to work together with a large organization, making all the different parts fit together, in order to improve the end-to-end process of support. 

You will learn how to apply tools and techniques in order to make the products better from the support point of view, from the creation of test environments to troubleshooting tools. 

FAQs 

@Crossover what's the marketplace? 

@Crossover how am I paid? 

@Crossover will I be terminated when my project finishes? 

@Crossover why do you get bad reviews? 

RELEVANT FILES AND LINKS 
FOR THIS ROLE


Saturday, July 14, 2018

The top 10 apps that could very easily earn you up to $500/month.

Today we’re going to have a closer look at the top 10 apps that could very easily earn you up to $500/month.
Without further ado, let’s check out the list!
Make Money – Earn Free Cash (iOSAndroid)
This app allows you to make money by completing very simple tasks. Watch videos, complete surveys, give opinions etc. Afterwards you can redeem your points for cash via PayPal.
If you were to find a system where you could get the most out of the app and work very time efficient, you could make som serious cash off of it.
Locket (Android)
Locket pays you to simply have an ad on your home screen. You can earn a max of $250/month, but you will have to unlock your phone 3 times per hour, 24 hours per day to reach that amount.
Even if you don’t unlock your phones every hour for 24 hours, you can still get a good amount by simply unlocking your phone.
Imagine making money by simply unlocking your phone, to open another money making app. Speaking of multitasking!
Field Agent (iOSAndroid)
Field Agent pays you to do small and simple tasks for their clients. For example, you can earn $7 taking three different photos of mouthwashes at Wal-Mart or $4 for checking out the price of certain toys at Toys “R” Us.
Unlike other apps where you have to watch videos and spend a lot of time on, this app could earn you a few dollars every day by simply unlocking stuff when walking through a store or a mall.
Gigwalk (iOSAndroid)
This app connects users with local businesses who need people to take pictures, test mobile apps, do mystery shopping and so on. Gigs can easily pay between $6 and $100 dollars depending on the type of gig.
Depending on how much time you spend on this app, you could easily rack in a few dollars every month.
SlideJoy (Android)
Very much like Locket, SlideJoy puts product ads on your phone’s lockscreen and pays you a certain amount every time you unlock your phone, whether you look at the ad or not. Users say they earn $5 to $15/month on average with SlideJoy.
IndexDollars (iOSAndroid)
You get $5 just by signing up. InboxDollars’ main attraction is it pays you money to surf web, play games, and take surveys. Users can cash out by requesting payment via check once they earn $30. Usually it’ll take a few hours to reach that amount.
AppCash Money – Earn Free Gift Cards & Rewards Points (iOS)
Again you have to perform little tasks like watching videos and completing surveys. You can redeem your points for gift cards or via PayPal. This is one of my favorite apps as you can easily make up to $26/h. There is also a glitch in the app where if you were to change your date and time to the next day in your phone, you can keep on redeeming your daily bonus points.
Mobee (iOSAndroid)
Be a mystery shopper for Mobee’s partner stores and earn points that can be exchanged for cash, gift cards or event tickets. You can download the app for free to check out what missions are available in your area. Each mission earns you anywhere between $1.5 and $30.
ESPN Streak For The Cash (iOSAndroid)
I just had to put this one in the list. ESPN Streak for Cash pays you $50,000 a month if you can have the longest streak of correct predictions on upcoming games. Only one person gets the 50 grand, though, so you better know what you’re doing.
Ibotta (iOSAndroid)
This app will simply pay you to shop. Stores include Target, Whole Foods, Walmart and many others. You even receive $10 for simply trying Ibotta.
There you go! 10 Of the best apps I’ve come across that – if you play it smart – could earn you an extra $500/month.
Enjoy!

Wednesday, July 11, 2018

Pay Per Click - Work from home

If you haven't yet signed up with Linqia, this is a fantastic network that will pay you to write & share your posts.
Already working with Liniqa? Here are my top 10 tips to ROCK your Linqia campaigns.

What kinds of brands?

Linqia is a legit company that works with big brands.
I've worked with them on campaigns for everything from Betty Crocker to Voya Financial & many more.

How much do they pay?

In just one month Linqia offered me more than $2,300 to work on 5 campaigns for them.
Not bad for 1 month, right!?
Once you've signed up with Linqia, here's how you can use Twitter Lists to increase your offers!

How can you qualify?

Go ahead and register with Linqia if you fit their criteria:
  • Have 2,500+ social followers (If you don't have enough, you need to follow my steps to get more Twitter followers here)
  • Focus on topics such as
    • Fashion
    • Lifestyle (Men's or Women's)
    • Food
    • Home & garden
    • Parenting
    • Active living
    • Weddings
    • Pets
    • Travel
    • Sports
    • Technology
    • Business
  • Audience primarily based in the U.S. & Canada (your audience needs to be there, but you don't have to be!)
  • Feature at least 60% original, non-sponsored content
  • Post regularly: at least 2x/month
  • Have at least 2 of the following social channels: Facebook, Twitter, Pinterest, Instagram, Google+, YouTube
Once you're approved, Linqia will also pay you to refer others to their network.
If you register with my link and are approved, Linqia pays a $5 referral fee PLUS 15% commission on the first campaign.
Awesome, right?

Monday, July 9, 2018

20 Work at Home Proofreaders and Editors Freelance Job

  • American Journal Experts – Hires work from home editors as remote contractors across various fields.
  • Cactus Communications –  Prior English editing experience not required to become an editor for Cactus Communications. Worldwide openings.
  • OneSpace –  They have various editing and writing jobs and also offer smaller tasks like image tagging and website categorization for people looking to earn extra money from home.
  • Domainite – This is one of the few companies you can work for as an editor without past experience. You do have to take an editing test prior to starting work. They pay weekly with Paypal.
  • Edit 911 – Must have a PhD in English or another writing-intensive discipline.
  • Edit Fast – This company pays 40 percent of the final project price to their editors.
  • Enago – Hires freelance editors worldwide. Must have extensive experience and education to qualify.
  • Gramlee – Claims to always be looking for exceptional editors to work at home.
  • IXL Learning – Has occasional openings for remote content editor/proofreaders. Must have plenty of experience. Check their job openings page to see if position is listed.
  • Kibin – Occasionally hiring freelance proofreaders and editors. If the job is closed, you can submit your email to find out when they're hiring again.
  • Kirkus Media – Frequently has openings for work at home editors, book reviewers, and also copywriters.
  • LifeTips – Edit the content produced by LifeTips freelancers.
  • Proofread Now – Five years experience as a professional proofreader. Not always hiring.
  • Proofreading Services – Open worldwide. They promise competitive pay and flexible hours.
  • Scribbr – Open to UK, US, Canada, South Africa, and Australia. Must be a native English speaker to qualify.
  • Scribendi – Scribendi pays people with experience to edit & proofread at home. You are hired as an independent contractor.
  • Sibia Proofreading – Must have extensive editing experience, and must be a native English speaker to qualify.
  • SmartBrief – Occasionally has openings for work at home copy editors with at least three years experience to work as freelancers. Pays $15 an hour. Under “Filter Jobs” and “Choose Area of Interest” select “Content” from the drop-down box to find any available editing positions.
  • Wordfirm – Need at least three years of experience to work from home editing here.
  • WordsRU – Need a degree and also two years of prior experience to be considered.

Tuesday, July 3, 2018

New Remote job worldwide opportunity

Charles River Laboratories



Company: Climate Interactive

Title: Project Manager (Flexible Work Location)


Location: worldwide
For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
We are seeking an experienced Deployment Project Manager for our Safety Assessment
*** The candidate can work from anywhere in the world.
Responsibilities:
  • Perform, participate and assist users at a compliance and technical level into validation and deployment of business solutions to improve compliance, revenues and efficiencies, this in accordance with current Master Validation Process and applying project management basics principles.
We are seeking a candidate who:
  • Has knowledge in Validation, an assets.
  • Demonstrate leadership and resourcefulness.
  • Has a minimum of 3 years in a GLP environment.
  • Works well in a team.
About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 11,000 employees within 70 facilities in 18 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2016, revenue increased by 23.3% to $1.68 billion from $1.36 billion in 2015.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~70% of the drugs approved by the FDA in 2016.


Company: YNAB 
Title: Support Rep at YNAB 
Location: worldwide
*** The candidate can work from anywhere in the world.

As YNAB continues to grow, we are looking for an experienced, technically-savvy, Customer Support Rep to join us! This is a full-time, remote position with a schedule that includes one weekend day. We would establish a set weekly schedule that works well for you and the team, but we expect to hire someone who can work their shift between the hours of 9am – 9pm Eastern.
You might be a perfect fit. You’ll know it if you’re somewhat of a YNAB wizard already, you have a background in email or chat support, and you’re known for your ability to explain complicated things in a way anyone can understand.
We love our YNAB customers, and we want to make sure they love their support experience. You’ll look forward to every email and chat message, because it’s an opportunity to help another person gain control of their money and become a better budgeter.
That’s a super-brief intro, and there’s a lot more to it. But first, you need to know if you’ll even like working with us. (We think you will.)

A Bit About Us

We build the best budgeting software around, YNAB or You Need a Budget if you have a lot of extra time on your hands. For more than a decade, people have been using YNAB and then telling their friends what a difference it has made in their lives. (Google us, or read some of our reviews on the App Store, and you’ll see what we mean.) We love building something that has a huge positive impact on people’s lives.
We’re profitable, bootstrapped, and growing. YNAB started in 2004, and we haven’t taken any outside funding—we’re in it for the long haul.
We have one overarching requirement when it comes to joining our team: our Cultural Manifesto has to really click with you. If you’re nodding emphatically while reading it, you’ll probably fit right in, in which case, we can’t wait to hear from you!
First, let’s talk about life at YNAB, and then we’ll go into detail about what we’re looking for.

WHO YOU’D BE WORKING WITH:

Emma is our CS onboarding owner—which means she has the best job ever. She gets to walk you through your interviews, welcome you to the team, and help you get settled in your new role. When not searching for our next support stars, you can find her experimenting in the kitchen, exploring her new city, hanging out with her husband, or dreaming about the beach.
Your manager: Your specific availability will impact what team you’re on and who your manager is, but trust us that they are all incredible! You can look forward to chatting with Jacob about delicious vegetarian restaurants, discussing Hamilton with Janelle, or giggling when Veronica’s horse dog makes an appearance during your weekly meetings. They each bring something unique to the YNAB team, and can’t wait to meet you.
Your team: We have several email and chat teams, each comprised of both full-time and part-time reps. You’ll get to know your new colleagues through the team Slack channels and in regular team meetings where you’ll chat about team goals and  projects. While we’ve grown a lot in the last few years, we work hard to maintain a close-knit team culture where everyone is passionate and excited about the work they do.

HOW YOU’LL WORK AT YNAB

We work really hard to make working at YNAB an amazing experience. We have a team full of truly exceptional people—the kind you’ll be excited to work with. Here’s how we operate:

Live Where You Want

We’re a distributed team, so you can live and work wherever you want. Proximity doesn’t influence productivity, and as we continue to increase our global reach, we’d love to have more team members in other timezones to help deliver timely responses to users. Our only requirement is that you have a reliable internet connection and can focus on work during your scheduled shift!

Take Vacation (Seriously)

We want you to take vacation. In fact, we have a minimum vacation policy of three weeks per year (plus two extra weeks for Christmas break). It’s important to get out and do something. We’ll look forward to seeing pictures of your vacation in our internal chat room, creatively named #office_wall.

The YNAB Retreat

We get the full-time team together once a year to catch up on spreadsheets and powerpoints in a Best Western conference room. Just kidding. So far, we’ve done Costa Rica, a gigantic cabin in the mountains, a beach house in the Outer Banks, and a ranch in Montana. We do really fun things, but the highlight is always just hanging out together and having a blast.

UP YOUR GAME

We’re serious about helping you improve your craft. We budget for it (hey-o!). Think conferences, books, dedicated time away from work to learn something new… it’s really up to you and your manager. But we love to see our people growing.

IF YOU’RE INTERNATIONAL…

You’ll be set up as a contractor. Employee or contractor, it’s all the same to us. You’re part of the team. As for time zones, we’re flexible as long as as the shift time works for you.

IF YOU’RE STATESIDE…

You’ll be a W2 employee with fantastic health, dental, and vision insurance, where we cover 100% of the premium for you and your family. (No need to check your vision, you read that right, 100%. Although if you did need to check your vision, no big deal, we’ve got you covered!)
We also have Traditional and Roth 401k options. YNAB contributes three percent whether you choose to throw any money in there or not. It vests immediately. (Are you a personal finance junkie like Jesse? He set up YNAB’s 401k to have the lowest fee structure possible, where all plan costs are paid by YNAB, not your retirement nest egg. The investment funds available are fantastic, passively-managed, ultra low-cost index funds. You’re not a PF junkie? Then trust us, it’s great.)

OTHER TIDBITS

  • Once you start, we DEMAND (in a friendly, ALL CAPS IS YELLING way) that you fill out your “Bucket List” spreadsheet with 50 items. (That’s harder than it sounds!)
  • The bucket list helps in deciding what we should give you for your birthday and Christmas: No gift cards here. We tried that. Super boring.
  • We have a bonus plan based on profitability. You’ll be in on that from day one. YNAB wins, you win. That kind of thing.
  • We want you firing on all cylinders so we’ll set you up with a shiny new computer and replace it every three years.
  • Did I mention we make a huge, positive difference in people’s lives? We have a Slack channel where we share success stories from our customers daily. It’s amazing. Don’t underestimate this one!
If this sounds like your ideal environment, read on because now we want to talk about you. You will play a big part in helping YNAB delight users and give them control of their money.  You will change lives.

Now, back to you, our new Support Rep…

First and foremost, you have customer support experience. You understand the importance of balancing directness, accuracy, personalization and speed, and are comfortable taking on the most difficult conversations. Your past support jobs have given you a great foundation and understanding of the customer experience, and you’re ready to learn from us, while simultaneously teaching the YNAB team something as well.
Not only are you a customer support professional, you’re also incredibly passionate about it. You’ll set aside part of your shift to review conversations, read support-focused books and articles, and dive in to how you can do your job better. You don’t view support as a stepping stone, it is your career, and you’re eager to grow with us.
You love problem solving. You’ll have the impossible task of seeing the forest and the trees. You’ll dive into the depths of a customer’s issue, infer from their (sometimes vague) descriptions of exactly what’s going on, anticipate where they’ll trip up next, and clearly explain what they need to do in order to continue having success with YNAB.
You will be the face of YNAB. You don’t mind answering the same question multiple times in the same day, because it’s a different customer each time—another chance to make someone’s day. You manage to exceed expectations even when you deliver a different answer than the customer was hoping for.
You’re really good at switching gears. You’ll answer three emails in a row—one about how to get a reluctant spouse to budget, the next about a bank not pulling in transactions, and another from a college student who realized they really need a budget for all their pizza and ramen—and not miss a beat.
You know that speed of response is extremely important, but you can walk that fine line between speed and accuracy. You are a master of being direct and friendly within the same sentence, and consistently send a minimum of 10 personalized replies per hour.
You play really nicely with others. You’re flexible. You adapt and adjust. When we implement a new feedback tracking system, it’s your best week ever.
You love to learn. You love constructive feedback because it helps you improve. You pick up conversations mid-stream from a colleague who is off for the weekend, and offer a virtual high-five when the conversation is closed: customer satisfied.
You love taking that one little extra step beyond what’s expected. You’re creative in that way. You consistently force us to ask you questions like, “How did you know the customer meant ‘x’, when he was saying ‘y’ the whole time?”
You’re open minded. While you have support experience, you’re not afraid to learn about how we do things at YNAB. Our team goes above and beyond what’s expected and delivers exceptionally personalized responses, and you’re excited about learning the YNAB support ropes.

A DAY IN THE LIFE…

Our full-time reps spend 30 hours each week answering emails or working in chat support, and 10 hours working on projects, in meetings, and improving their craft. This averages out to 6 hours working with customers, and 2 hours of additional tasks each day. You always know your schedule, because it’s consistent week after week. Let’s say you work Tuesday through Saturday from 12pm – 8pm ET. It’s Wednesday, and you’ve opened your laptop to start your shift. You clock in and spend a few minutes catching up on just the important updates since yesterday (there’s a Slack channel for that).
It’s the first day of the month, so the queue is busier than usual, but expected. To warm up, you hop into a couple of the newest emails. It’s an opportunity to really make someone’s day by getting a response within moments of writing in.
Then, you head to the back of the queue and pick up a couple of the oldest ones. You’re often surprised by the complexity of questions you see, but you’re excited for the challenge each one brings. And you know you can skip the ones beyond your knowledge level, and come back to and review them during your 10 hours of development time each week. They may be above your knowledge level now, but in a few short months you’ll be answering them with ease. In fact, you’ll probably become an expert in one particular area and others will look to you for help.
Today you have your weekly one-to-one with your manager, so you hop on a video call and talk about your metrics, craft goals, and bring up some ideas you have on how to better organize our internal help docs.
After a productive meeting, you wrap up a few conversations, then spend the last hour of your shift outside of the queue. There are a couple new internal knowledge articles on your reading list, and you’re planning to share a post in the #cs_grow channel about a few lessons you learned recently about tone matching.
Before you know it, it’s time to fill out your quick Daily Reflection and clock out!

YOU’RE THE ONE WE’RE LOOKING FOR IF:

  • You have at least  2 years experience in an email, chat, or phone support role (required).
  • You’ll be able to send at least 10 replies per hour.
  • You could flawlessly juggle three live chat conversations at a time.
  • You can commit to 40 hours per week, with one shift on Saturday or Sunday
  • You value excellence and continuous improvement. At the same time.
  • You understand how every support response is an expression of the YNAB culture and brand.
  • Other people consider you a stellar communicator.
  • You love making people happy.
  • People thank you when you deliver difficult news. You’re that good.
  • You enjoy trying things you haven’t ever done before.
  • You aren’t afraid to ask questions.
  • You are wildly productive and independent, but a team-player at heart.

BONUS POINTS:

  • You already use and love YNAB.
  • You have experience working remotely
And, since our job descriptions are already so long, what’s another sentence or two…
YNAB is an equal opportunity employer. We believe diversity of backgrounds, beliefs, and experiences to be critical to our success and are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, hard-working, and diverse team who love working together to build something that matters.

How to  Apply:

  • Apply here (https://ynab.recruiterbox.com/jobs/fk01pyi) by 11:59PM on July 19, 2018. Firm. It’s a real deadline.
  • Attach a PDF of your cover letter, and in your cover letter include:
    • Why this position is of interest to you, and why you would be a great fit.
    • Your secret to great customer support.
    • Your answer to the questions: Is the customer always right? Why or why not?
  • If you have a prepared resume, attach it in PDF form. If you don’t have a resume because you aren’t even sure you’re looking to change jobs, that’s fine! An informal list of your work and education history are all we’re looking for.

Company: Cypress HCM
Title: Senior WordPress Engineer
Location: worldwide
*** The candidate can work from anywhere in the world.

Responsibility
  • Developing custom WordPress themes and plugins with PHP.
  • Leveraging WordPress APIs, extending the WordPress admin experience.
  • Working in a team-oriented, collaborative, project-based, fast-paced digital agency environment.
  • Working for a WordPress VIP Agency.
  • Partnering with designers, front-end engineers and PMs through development to launch.
  • Deploying changes to production servers.
  • Testing solutions across multiple browsers and devices.
Here are some of the many perks:
  • Work remotely/telecommute from anywhere in the world
  • Competitive salary and bonus plan (paid twice a year)
  • Strong PTO plan
  • Working on a wide variety of exciting projects across numerous industries
  • 401K with company match
  • Professional development allowance (training, personal projects, conferences)
  • Strong health, dental, vision plans